For large-scale equipment manufacturers, establishing an efficient and reliable after-sales service management system is a critical issue that must be addressed, requiring a balance between after-sales service quality and operational costs.

Pain Point Analysis:

1. Difficulties in Equipment Installation and Debugging: When equipment is distributed nationwide or even overseas, the cost of dispatching personnel to the site for installation and debugging is substantial, involving significant expenses in travel, time, and manpower, while efficiency remains inadequate.

2. Lack of Real-time Equipment Monitoring: Without networking and data acquisition capabilities, equipment cannot provide fault warnings or timely maintenance based on usage parameters and alarm data, lacking reasonable and effective fault management measures.

3. Outdated Equipment Maintenance Modes: Relying on manual inspection tours is prone to omissions; equipment repairs and maintenance are often不及時(shí) (untimely), making it difficult to promptly detect equipment failures and lacking traceability in equipment maintenance.

In response, Wutongbolian offers a comprehensive solution ranging from equipment IoT data acquisition to after-sales maintenance management, assisting equipment manufacturing enterprises in upgrading to a service-oriented model, improving after-sales service efficiency, reducing operational costs, enhancing customer satisfaction, and opening up space for sustained business growth.

 This solution, centered around industrial smart gateways, enables equipment to be connected nationwide, facilitating flexible internet access, data acquisition, remote monitoring, remote maintenance, and maintenance management, thereby promoting the digital transformation of enterprises.

Implemented Functions:

1. Provide Internet Access for Various Devices: Offer 5G/4G/WIFI/Ethernet and other internet access methods for PLCs, instrumentation, sensors, industrial robots, CNC machine tools, and other equipment, enabling real-time data acquisition and edge computing.

    This allows for monitoring equipment status, geographical location, and operating parameters on cloud platforms, facilitating rational allocation of after-sales service resources.

2. Remote Debugging and Alarm Notification: Engineers can remotely debug equipment and set acquisition rules, alarm rules, and notification methods based on on-site conditions.

    When abnormal data is collected, automatic alarms are triggered, and the platform can promptly notify relevant maintenance personnel through interfaces, SMS, WeChat, email, and other means for immediate response.

3. Online, Visual, and Process-Oriented Maintenance Management System: Timely record equipment inspection and maintenance processes, including task progress, responsible personnel, and operation logs.

    It supports classified summarization and statistics of record results, enabling full traceability of equipment usage and maintenance processes.

4. Remote PLC Programming and Debugging: Through the equipment maintenance express line, remote programming, debugging, and program uploading/downloading of PLCs in different locations can be achieved, eliminating the need for on-site visits and quickly resolving issues. This effectively reduces travel frequency, improves work efficiency, enhances after-sales service quality, and increases customer satisfaction.